UHC Global Travel Assistance (formerly "FrontierMEDEX")

What is UHC Global?

UHC Global provides International and Domestic emergency medical, security and travel assistance services any where in the world.

24/7/365 multilingual assistance.

Coverage applies to business and personal travel 100 miles or more away from your permanent residence.

UHC Global is not health insurance and should not be confused with coverage by University Health Services.

While traveling, your UHC Global ID card is your key to travel security. To contact UHC Global, simply call collect, or use the toll–free in country numbers listed on the ID card.

Certain coverage terms, conditions and exclusions apply and should be understood prior to travel as described in the UHC Global SECURE Program Description Guide.

Click on the headings below for more information.

Who is eligible for UHC Global?

Yale University provides UHC Global Travel Assistance at no cost to all current students, current University employees, and immediate family members traveling with University employees. See the Dependent Coverage section for more information about obtaining coverage for immediate family members of a current University employee who may be traveling separately. 

Coverage for Graduating Students

UHC Global coverage will continue through August 31st following graduation.

For students traveling after graduation due to the award of a Yale sponsored grant or fellowship, coverage will continue at no cost for the duration of the award. Award administrators are to notify UHC Global of these students using the “Small Group” enrollment roster.

Coverage for Retirees

UHC Global is not available for retired faculty or staff members, but it is available to Emeritus Faculty.

What services does UHC Global provide?

Emergency Medical Evacuation & Repatriation

  • Emergency Medical Evacuation
  • Transportation to Join a Hospitalized Participant
  • Return of Dependent Children
  • Transportation After Stabilization
  • Repatriation of Mortal Remains


Emergency Political & Security Transportation

  • Security Evacuation
  • Political Evacuation
  • Lodging Expenses during Evacuation
  • Transportation to Departure Point
  • Transportation After Evacuation


Natural Disaster Evacuation Services

  • Natural Disaster Evacuation
  • Transportation to Departure Point
  • Lodging Expenses during Evacuation
  • Transportation After Natural Disaster Evacuation


Medical Assistance Services

  • Worldwide Medical and Dental Referrals
  • Monitoring of Treatment
  • Facilitation of Hospital Payment
  • Transfer of Insurance Information to Medical Providers
  • Coordination of Medication, Vaccine and Blood Transfers
  • Assistance in the Replacement of Corrective Lenses and Medical Devices
  • Dispatch of Doctors and Specialists
  • Medical Records Transfer
  • Continuous Updates to Family, Home Physician, and Employer (or School)
  • Hotel Arrangements for Convalescence


Travel Assistance Services

  •  Emergency Travel Arrangements
  • Transfer of Funds
  • Assistance in the Replacement of Lost or Stolen Travel Documents
  • Legal Referrals
  • Translation Services
  • Message Terminals


Personal Security Services

  • Real–time Security Intelligence
  • Referrals to specialized Security Providers
  • Crisis Management/Evacuation Planning


Full Details can be found in the UHC Global Program Description Guide.


Accessing the UHC Global Online Member Center

Yale students and current University employees are automatically enrolled in UHC Global and provided access to the UHC Global Online Member Center. Member center contents include:

Country Infomation 

  • Country threat ratings including specific reasons for the ratings
  • World watch country information for detailed real time information on current events and risks by country
  • TSM Essentials highlighting travel information for hundreds of cities around the world
  • Hot spots providing a synopsis of the day's security events from around the world

Latest Alerts

    • Links to information about the latest medical and security issues around the world

Yale International Travel Resources

  • Download your UHC Global ID card
  • Link to the Office of International Affairs, including the link to register your travel
  • Download a verification of coverage letter to meet specific country requirements

Airline Insider

  • Up to date ratings and safety assessments for more than 300 international airlines

UHC Global 360°m Global Medical Monitor

  • Destination specific Health Information on medical care, diseases and health risks, immunizations, emergency services, hospital care & locations, and more.
  • Worldwide Medical Alerts and a Medical Rating System lets you quickly evaluate the health care situation in any country.

Travel Safety Tips

  • Useful tools for travelers including hotel security tips, maintaining a low profile, travel tips for women, etc.

Coverage for Dependents

Can I add dependents?

UHC Global coverage is automatically extended to the spouse and legal dependents, (including same sex partners eligible for other University benefits), of University students and current employees whenever they travel together.

Coverage for dependents not traveling with you

To obtain coverage for dependents who are planning to travel independently, University members may contact UHC Global directly from their Yale.edu email address to request enrollment. The rate is $6.50 per month and includes a personalized ID card issued by UHC Global.

Contact Diana Winslow, at diana.winslow@uhcglobal.com.


Coverage for Non-Yale Parties

What about non–Yale chaperones, volunteers or guides traveling with a University sponsored program?

“Small Group” coverage is available for non–Yale affiliates who intend to travel with a University sponsored group. The current rate for "Small Group" participants is $6.00 per month.  The enrollment process is performed directly with UHC Global.

Please contact Diana Winslow for instructions.

Documents and Links (Current Documents Still Contain the FrontierMEDEX Name)

UHC Global Documents

UHC Global ID cards are available at the following locations

Central Campus

  • Risk Management
    2 Whitney Ave (WGS) 6th Floor
  • Yale Travel Services
    55 Whitney Avenue, Suite 445
  • Yale Travel Clinic HSC
    55 Lock Street
  • Benefits Office
    221 Whitney Avenue


For information on Yale’s UHC Global program, please contact Marjorie Lemmon at 432–0140, or marjorie.lemmon@yale.edu.