FrontierMEDEX Travel Assistance

What is FrontierMEDEX?

FrontierMEDEX provides International and Domestic emergency medical, security and travel assistance services any where in the world.

24/7/365 multilingual assistance.

Coverage applies to business and personal travel 100 miles or more away from your permanent residence.

FrontierMEDEX is not health insurance and should not be confused with coverage by University Health Services.

While traveling, your FrontierMEDEX ID card is your key to travel security. To contact MEDEX, simply call collect, or use the toll–free in country numbers listed on the ID card.

Certain coverage terms, conditions and exclusions apply and should be understood prior to travel as described in the FrontierMEDEX SECURE Program Description Guide.

Click on the headings below for more information.

Who is eligible for FrontierMEDEX?

Yale University provides FrontierMEDEX Travel Assistance at no cost to all current students, current University employees, and immediate family members traveling with University employees. See the Dependent Coverage section for more information about obtaining coverage for immediate family members of a current University employee who may be traveling separately. 

Coverage for Graduating Students

FrontierMEDEX coverage will continue through August 31st following graduation.

For students traveling after graduation due to the award of a Yale sponsored grant or fellowship, coverage will continue at no cost for the duration of the award. Award administrators are to notify FrontierMEDEX of these students using the “Small Group” enrollment roster.

Coverage for Retirees

FrontierMEDEX is not available for retired faculty or staff members, but it is available to Emeritus Faculty.

What services does FrontierMEDEX provide?

Emergency Medical Evacuation & Repatriation

  • Emergency Medical Evacuation
  • Transportation to Join a Hospitalized Participant
  • Return of Dependent Children
  • Transportation After Stabilization
  • Repatriation of Mortal Remains

 

Emergency Political & Security Transportation

  • Security Evacuation
  • Political Evacuation
  • Lodging Expenses during Evacuation
  • Transportation to Departure Point
  • Transportation After Evacuation

 

Natural Disaster Evacuation Services

  • Natural Disaster Evacuation
  • Transportation to Departure Point
  • Lodging Expenses during Evacuation
  • Transportation After Natural Disaster Evacuation

 

Medical Assistance Services

  • Worldwide Medical and Dental Referrals
  • Monitoring of Treatment
  • Facilitation of Hospital Payment
  • Transfer of Insurance Information to Medical Providers
  • Coordination of Medication, Vaccine and Blood Transfers
  • Assistance in the Replacement of Corrective Lenses and Medical Devices
  • Dispatch of Doctors and Specialists
  • Medical Records Transfer
  • Continuous Updates to Family, Home Physician, and Employer (or School)
  • Hotel Arrangements for Convalescence

 

Travel Assistance Services

  •  Emergency Travel Arrangements
  • Transfer of Funds
  • Assistance in the Replacement of Lost or Stolen Travel Documents
  • Legal Referrals
  • Translation Services
  • Message Terminals

 

Personal Security Services

  • Real–time Security Intelligence
  • Referrals to specialized Security Providers
  • Crisis Management/Evacuation Planning

 

Full Details can be found in the FrontierMEDEX Program Description Guide.

 

Accessing the FrontierMEDEX Online Member Center

Yale students and current University employees are automatically enrolled in FrontierMEDEX and provided access to the FrontierMEDEX Online Member Center. Member center contents include:

Country Infomation 

  • Country threat ratings including specific reasons for the ratings
  • World watch country information for detailed real time information on current events and risks by country
  • TSM Essentials highlighting travel information for hundreds of cities around the world
  • Hot spots providing a synopsis of the day's security events from around the world

Latest Alerts

    • Links to information about the latest medical and security issues around the world

Yale International Travel Resources

  • Download your FrontierMEDEX ID card
  • Link to the Office of International Affairs, including the link to register your travel
  • Download a verification of coverage letter to meet specific country requirements

Airline Insider

  • Up to date ratings and safety assessments for more than 300 international airlines

FrontierMEDEX 360°m Global Medical Monitor

  • Destination specific Health Information on medical care, diseases and health risks, immunizations, emergency services, hospital care & locations, and more.
  • Worldwide Medical Alerts and a Medical Rating System lets you quickly evaluate the health care situation in any country.

Travel Safety Tips

  • Useful tools for travelers including hotel security tips, maintaining a low profile, travel tips for women, etc.

Coverage for Dependents

Can I add dependents?

FrontierMedex coverage is automatically extended to the spouse and legal dependents, (including same sex partners eligible for other University benefits), of University students and current employees whenever they travel together.

Coverage for dependents not traveling with you

To obtain coverage for dependents who are planning to travel independently, University members may contact FrontierMEDEX directly from their Yale.edu email address to request enrollment. The rate is $6.50 per month and includes a personalized ID card issued by FrontierMEDEX.

Contact Diana Winslow, at diana.winslow@frontiermedex.com

 

Coverage for Non-Yale Parties

What about non–Yale chaperones, volunteers or guides traveling with a University sponsored program?

“Small Group” coverage is available for non–Yale affiliates who intend to travel with a University sponsored group. The current rate for "Small Group" participants is $6.00 per month.  The enrollment process is performed directly with FrontierMEDEX.

Small Group” enrollment roster & directions.

Documents and Links

FrontierMEDEX Documents

FrontierMEDEX ID cards are available at the following locations

Central Campus

  • Risk Management
    2 Whitney Ave (WGS) 6th Floor
    203–432–0140
  • Yale Travel Services
    55 Whitney Avenue, Suite 445
    203–432–8539
  • Yale Travel Clinic HSC
    55 Lock Street
    203–432–0093
  • Benefits Office
    221 Whitney Avenue
    203–432–5550

 

For information on Yale’s FrontierMEDEX program, please contact Marjorie Lemmon at 432–0140, or marjorie.lemmon@yale.edu.